Terms & Conditions
1. Introduction
Welcome to Personalised by Radha. By accessing or placing an order on our website, you agree to abide by these Terms & Conditions. Please read them carefully before making a purchase.
2. Product Information
We strive to ensure that product descriptions, images, and prices are accurate. All products are subject to availability. In case a product is unavailable, we will inform you and provide options such as replacements or refunds.
3. Personalization & Customization
Our products can be personalized as per customer requests. Please ensure all customization details are correct at the time of placing the order. We are not responsible for errors in personalized text or design submitted by the customer.
4. Orders & Payment
All orders are subject to acceptance and availability. Payment can be made via the options provided on our website. Your order is considered confirmed once payment is successful. Prices are subject to change without notice, but confirmed orders will be charged at the price at the time of purchase.
5. Shipping & Delivery
We deliver products across India. Delivery times are estimates and may vary depending on location, availability, and customization requirements. We are not responsible for delays caused by courier services or unforeseen circumstances. Shipping charges, if any, will be displayed at checkout.
6. Cancellation & Returns
Orders for personalized gifts cannot be cancelled once production has begun. Standard products may be cancelled within 24 hours of placing the order. Returns or exchanges are only accepted for damaged or defective items.
7. Refunds
If your order qualifies for a refund, it will be processed within 7-10 business days to the original payment method. Shipping charges are non-refundable. Refunds for personalized items are only given in cases of manufacturing defects or damage during delivery.
8. Intellectual Property
All content on the website, including images, designs, text, and logos, are owned by Personalised by Radha. You may not reproduce, copy, or use our content without prior written permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the value of the purchased product.
10. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at personalisedbyradha@gmail.com or call +91 9873666493.